Refund policy

Last Updated: September 23, 2026

This policy explains the return and refund process for purchases made through the WNEEDU website.

Return Period

Customers may request a return within 30 calendar days after the date the order is delivered.

Return requests submitted after the 30-calendar-day period are outside the standard return period.

How to Request a Return

To request a return, email service@wneedu.shop within 30 calendar days after delivery.

Please include your order number, product name, and reason for the return.

Items Returned for Customer Preference

Returns due to a change of mind, incorrect size selection, or other customer preference are accepted when the item is returned in its original condition.

The item must be unworn, unused, unwashed, and free from stains, odors, alterations, or other signs of use.

Where applicable, original tags, packaging, and included product components should be returned with the item.

Return shipping costs for customer-preference returns are the responsibility of the customer.

Damaged, Incorrect, or Defective Items

If an item arrives damaged, defective, or different from the product ordered, contact service@wneedu.shop within 7 calendar days after delivery.

Please provide the order number and clear photographs showing the product and the reported issue.

After reviewing the information, customer service will provide the applicable resolution and return instructions when a return is required.

Return Authorization

Customers must contact customer service before sending a return.

Do not send merchandise to the registered address shown on this website unless customer service specifically instructs you to do so.

Return Address

The applicable return address is provided by customer service after the return request has been reviewed and approved.

Refund Processing

After an approved return is received, the returned item is reviewed before the refund is processed.

Approved refunds are issued to the original payment method.

Once WNEEDU issues an approved refund, the refunded amount will typically be credited back to the original payment method within 3–7 business days. The actual processing time may vary depending on the customer's payment provider or financial institution.

Original Shipping Charges

Original shipping charges are non-refundable for returns made because of customer preference, including a change of mind or incorrect size selection.

For confirmed damaged, defective, or incorrect items, contact customer service before returning the product so that the appropriate return instructions can be provided.